http://free.financialmail.co.za/innovations/0905/binn.htm
Unbelievable!
To review one or two of the statements made in the article:
1. 'MBD has turned debt collecting into a science with a powerful combination of innovative technology, psychology and processes. '
The only 'psychology and processes' that I have seen in action are those of intimidation and harassment - bullying consumers into paying off debts that are often non existent...
The process is also designed in such a way as to make meaningful communication and access to statements virtually impossible.
Has anybody out there ever received a statement declaring that a debt has been settled after making payment? I have yet to receive such feedback. I only get reports of settled debts getting reactivated with extra interest and fees added...
Has anybody (of the select few who have managed to wrest a statement or two from Cerberus) ever received two statements that do not conflict!? I doubt that too...
2. 'Breaking more kneecaps than the next guy is not the way MBD got ahead. Nor was it by threatening debt defaulters with legal action. Indeed, over 90% of the company's collections are received through amicable negotiations, against an industry standard of 26%. '
No threats of legal action!? Please, don't make me laugh... That is ALL they do!!! I have countless copies of emails and sms's stating the direct opposite. Too bad they are a bit slack when it comes to actually engaging in direct legal action...
Have any of you ever had an amicable conversation with MBD call centre staff member!? Please let me know - it will be a first...
There are a lot of ways to 'break kneecaps' without resorting to violence. What would damaging a person's credit reputation because of a proscribed or non-existent debt be called? The effect is more crippling than any broken kneecap...
MBD also knows very well that they cannot afford to take these matters to court as the truth has a way of coming out during court hearings. Why do you think I have been demanding a court subpoena for 7 years with no result!? I have also yet to receive an email from somebody that has actually seen the mighty MBD generate a subpoena. I do, on the other hand, have quite a few letters from readers who have been unable to get one, like me...
3. His bags were packed, his house was sold and he had cash in the bank. Debt collections specialist Frans Basson had a ticket to the world and he was determined to enjoy the ride.
(What a pity he didn't use his ticket... It's never too late to leave Mr Basson! I hear the weather is great in North Eastern Siberia...)
I can only assume that the facts were not as easy to find by using a simple Google search at the time of publication....
Please Ms Planting - check your facts before going to print! Your readers expect more from you.
2 comments:
Has anybody complained at the Debt Collectors Council yet?
http://www.debtcol-council.co.za/procedure_for_complaints.html
Probably not. But people should. They bullied my fiance into paying off some unknown debt, They had no proof of debt and eventually my fiance threatened them with legal action and they paid her money back promptly.
MBD is a bunch of fraudsters that trick people out of their money without any legal proof. The people they prey on do not usually have the means to sue them and end up paying MBD off in fear of being sued themselves.
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